Web Hosting Pre Sales FAQ

1. Why Choose Challengehost.com ?
2. Do you offer 30 Day Money Back Guarantee ?
3. What is your Uptime Guarantee?
4. How do you maintain a good uptime record?
5. What has your uptime been for the past 3 years?
6. What information do I need to provide to order an account?
7. What methods of payment do you accept?
8. Is there a minimum term commitment?
9. How do I get my hosting plan for $4.95 per month?
10. Is your order form secure?
11. I don't have a domain name. Do you provide domain registration services?
12. I already have a domain name, Do I need to register a new domain name?
13. How quickly will my account be set up after I sign up?
14. What if I order a new web hosting account, but I don't hear from you. What should I do?
15. What are Challengehost.com's DNS (domain name server) names?
16. Do you place advertisements on my page?
17. Will I have access to Microsoft FrontPage extensions?
18. Do you offer web design, website maintenance, and website programming services?
19. Do you place banner advertisements on my website?
20. What kind of server equipment do you use?
21. What kind of network connectivity does your facility have?
22. Is my Macintosh computer compatible with your Windows hosting plan?
23. Do you provide technical support?
24. Do you offer a control panel?
25. What kind of backup power technology is installed?
26. How does Challengehost.com handle system backups?
27. Can you recover my website data from your system backups?
28. What does Challengehost consider policy violations?
29. What is your scripting usage policy?

E-mail FAQ

1. Can I check my mail through Outlook and Outlook Express?
2. How much storage am I allowed per mail account?
3. How do I access my web based e-mail?
4. What are my incoming and outgoing mail servers?
5. What is maximum email attachment size?
6. Is "spamming" permitted through my account?

Account Changes:

1. How do I make changes to my account?
2. Can I change the domain name that is listed on my hosting account?

Account Cancellation:

1. How do I cancel my account?
2. How can I ask for 30 days full Money Back Guarantee?

1. Why Choose Challengehost.com ?
   Here are the key reasons for choosing Challengehost.com:
   

   Commitment to customer satisfaction.
   Our number one goal is customer satisfaction. Our team works together to make that possible. Whether it's walking you through a domain transfer or account setup, or troubleshooting a difficult CGI script, we'll do what it takes to keep you happy. We offer a complete online Knowledge Base, documenting just about everything we offer. We understand that our true concern for our clients is something that competitors are lacking.

   Feature-rich hosting for a sensible price.
   We don't claim to be the cheapest host around, and we know we're not. However, we believe you get what you pay for. All of our accounts come with a generous list of standard features, along with almost infinite expandability, and service from our fast, caring, and professional Customer Care team.

   Low-Site:Server ratio.
   With high performance servers and a low site-to-server ratio, your site will load fast even during peak usage.

   Connectivity.
   Our servers are connected to multiple Internet backbones, ensuring that our servers are in close proximity to you and your visitors. Because we are connected directly to one of the largest backbones, your website will always be available and fast for visitors to visit.

   Reliable : Upmatched uptime Guarantee
   our servers and the components that make up our network are monitored 24 hours a day, 365 days a year. In the event of an unscheduled outage, be it a component failure, software crash or connectivity disruption, our monitoring system will immediately notify an engineer. At the same time our systems will attempt to fix the problem automatically, be it diverting our connectivity over a redundant circuit or restarting a failed service. This pro-active monitoring allows us not only to promise our customers up-time, but to also deliver on this promise. Reliability doesn't stop there. We understand that it is crucial to only use reliable and scaleable hardware which is why we only use the highest quality servers for all Web and e-mail serving. Our network uptime has constantly been above the industry margin with an aggregate monthly availability of 99.999%.

   
   
   back to top
   
   
2. Do you offer 30 Day Money Back Guarantee ?
   We are so sure that you will love hosting with Challengehost.com, that all our Web hosting plans include a 30 day money back guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund if you cancel your account within 30 days of the activation of your account. Our refund policy does not apply to Domain Registrations as well as dedicated servers programs.
   
   back to top
   
   
3. What is your Uptime Guarantee?
   The strength of our infrastructure and support systems makes it possible for Challengehost.com to offer an industry-leading 99.999% Guaranteed Uptime policy, covering all Web sites hosted on our servers. Challengehost.com 's proven record and current standing monthly average of an aggregate monthly 99.999% network uptime sets a new standard for reliability. It translates to less than 30 seconds of downtime per month. Something very rare in today's industry.
   
   back to top
   
   
4. How do you maintain a good uptime record?
   Our servers all have what we like to call watchdogs, if any vital server component such as e-mail, apache, excessive cpu load, or a hardware failure we will automatically receive notification via pager with server ID immediately and every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.999% uptime guarantee.
   
   back to top
   
   
5. What has your uptime been for the past 3 years?
   Although it is hard to summarize the data for all of our servers in our Network Operations Center (NOC), we estimate our uptime has been 99.999% over the past 3 years (plus or minus 0.002%).
   
   back to top
   
   
6. What information do I need to provide to order an account?
   During the order process, you will be asked to provide the domain name you want to register or transfer, and the contact and domain ownership information for the person responsible for the account, including the credit card number and expiration date.
   
   back to top
   
   
7. What methods of payment do you accept?
   We currently accept the following credit cards:
   • American Express
   • Visa
   • MasterCard
   • Discover
   • Paypal
   
   *eChecks are also accepted
   
   back to top
   
   
8. Is there a minimum term commitment?
   Yes, the minimum term you can sign up starts from one month to one year.
   
   back to top
   
   
9. How do I get my hosting plan for $4.95 per month?
   Customers who prepay their hosting fees for one year, receive the low price of $4.95 per month - the best value in web hosting!
   
   back to top
   
   
10. Is your order form secure?
    Yes, we use standard SSL (Secure Sockets Layer) encryption technology to protect your important personal information.
    
    back to top
    
    
11. I don't have a domain name. Do you provide domain registration services?
    Yes, we can register your domain name with a .com, .net, .org, .info, .biz or .us extension for the low price of $14/year. Search for your domain now. For additional information, please read our Domain Registration FAQs.
    
    back to top
    
    
12. I already have a domain name. Do I need to register a new domain name?
    No, if you already have a domain name, you can change the name servers of your domain name and startusing our web hosting service. Just enter the domain name you want to host to our order form
    
    back to top
    
    
13. How quickly will my account be set up after I sign up? or How long after I sign up will I be able to start uploading my website?
    
    Within 4 hours of signing up you will receive a welcome email with all the information you need to start uploading your website, setting up your email addresses. Just use the IP address that is given in the welcome email to upload your site and view it on the web. When your domain name 'propagates' then you can start using your domain name.
    
    back to top
    
    
14. What if I order a new web hosting account, but I don't hear from you. What should I do?
    If you do not receive an email from us within 4 hours of signing up, please email us at sales@Challengehost.com. If possible, please include your 2checkout.com order number, domain name and contact information in your email.
    
    back to top
    
    
15. What are Challengehost.com's DNS (domain name server) names?
    

    Primary DNS:		ns1.datastates.net		207.106.22.94
    Secondary DNS:		ns2.datastates.net		207.106.22.95

    
    back to top
    
    
16. Do you place advertisements on my page?
    Absolutely not. We will not place any pop ads, banners, etc. on your website
    
    back to top
    
    
17. Will I have access to Microsoft FrontPage extensions?
    Yes. We support all versions of Microsoft 98, 2000, 2002.
    
    back to top
    
    
18. Do you offer web design, website maintenance, and website programming services?
    No, we do not offer web design, site maintenance or programming services. Our staff is focused 100% on providing customers with affordable, reliable and fast Windows web hosting.
    
    back to top
    
    
19. Do I have unlimited access to edit my site?
    Yes. You can edit your site 24 hours a day via our user control panel or through your FTP software.
    
    back to top
    
    
20. What kind of server equipment do you use?
    
    • Windows 2000
    • Intel/Compaq
    • 1 Gig RAM
    • RAID 5 SCSI
    • Dual CPU
    For additional details, read about Why Challengehost.com is the best value in web hosting.
    
    back to top
    
    
21. What kind of network connectivity does your facility have?
    We have redundant OC48 and multiple DS3 connectivity from Tier 1 providers (UUnet, Sprint and Abovenet). Learn more.
    
    back to top
    
    
22. Is my Macintosh computer compatible with your Windows hosting plan?
    Our Windows web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or PC and use FTP to upload your website files to the live web server. Alternatively, we also support publishing your website using FrontPage.
    
    back to top
    
    
23. Do you provide technical support?
    Yes, we provide 24/7 technical support via helpdesk, email instant messanger and live chat..
    
    back to top
    
    
24. Do you offer a control panel?
    Yes, we provide all our customers with a free web-based control panel, which allows easy management of their web hosting account.
    
    back to top
    
    
25. What kind of backup power technology is installed?
    We have UPS battery backup, in addition to a 300kVA diesel backup generator, which will keep your website up until normal power is restored.
    
    back to top
    
    
26. How does Challengehost.com handle system backups?
    We create daily tape backups of our system with full backups weekly for disaster recovery purposes. We recycle the tapes and store them offsite with a monthly tape rotation.
    
    back to top
    
    
27. Can you recover my website data from your system backups?
    No. The purpose of our system backups is for disaster recovery. By backing up our server configurations we are able to roll back quickly in the event of a disaster. Maintaining the most up-to-date backup copies of website files, scripts and associated files in a medium outside of the live web server is the sole responsibility of the site owner.
    
    back to top
    
    
28. What does Challengehost.com consider policy violations?
    Challengehost.com prohibits sites engaged in illegal activities, Internet abuse and systems abuse . For additional details, please read our Usage Policy.
    
    back to top
    
    
29. What is your scripting usage policy?
    Challengehost.com reserves the right to remove any executable file(s) or scripts, which we deem are harming the server environment and/or affecting other customers' website performance. Challengehost.com is not liable for any system faults or unintentional deletes of CGI files due to mishaps, system failure or acts of God. Maintaining backup copies of website files, scripts, and associated files is the responsibility of the site owner. For more information, please refer to our Usage Policy.
    
    back to top
    
    

1. Can I check my mail through Outlook and Outlook Express?
   Yes. You can check your mail through all major mail-clients including Outlook, Outlook Express, and Eudora.
   back to top
   
   
2. How much storage am I allowed per mail account?
   In order for your account to function properly it is recommended that you not exceed 100 MB's of e-mail per mail account.
   back to top
   
   
3. How do I access my web based e-mail?
   To access the web mail feature of your hosting package all you need to do is type http://yourdomain.com:8383 or http://server-IP:8383 into the address bar of your web browser. You will then be asked to enter the username and password of the mail account you wish to check.
   back to top
   
   
4. What are my incoming and outgoing mail servers?
   Incoming and Outgoing mail servers are yourdomain.com and smtp.yourdomian.com
   back to top
   
   
5. What is maximum email attachment size?
   You can send mail attachment of 10 MB in single mail.
   back to top
   
   
6. Is "spamming" permitted through my account?
   HNo. We do not permit spamming of any type on our servers
   

1. How do I make changes to my account?
   Most account maintenance issues can be handled from helpdesk. Simply send a mail to billing at order@challengehost.com for any changes to your account. If you need to cancel your account, please see our instructions for canceling an account.
   
   back to top
   
   
2. Can I change the domain name that is listed on my hosting account?
   Yes. There is a one-time fee of $20 for replacing an existing account domain name with another domain name, whether from spelling error(s) or other purposes.
   back to top
   
   

1. How do I cancel my account?
   You may cancel your hosting account at anytime. As a policy, we do not offer credits or refunds for hosting time already expended. Domain registration fees and setup fees are nonrefundable.Transferring your domain to another provider or nonuse of your hosting account does not constitute canceling your account. You must notify Challengehost.com to formally cancel your account and avoid further charges. Please follow these instructions for cancellation. back to top
   
   
   
   
2. How can I claim 30 days full Money Back Guarantee?
   If you are dissatisfied with our service for any reason, you can claim full refund if you cancel your account within 30 days of the activation of your account. Our refund policy does not apply to Domain Registrations as well as dedicated servers programs.. Please follow these instructions for Money back claim. back to top